Returns and
Refunds
How do I return an item purchased on Care
Cosmetics?
Returns on Care Cosmetics are currently accepted only in the following
cases:
1. You have received a damaged product
2. You have received a defective product
3. Wrong product was delivered to you
4. The product ordered was missing in the delivered shipment
In any of these cases, you could either request a replacement or a
refund within 15 days of receiving the order.
Step 1: Follow one of the following steps:
a. Via My Orders section (View your order history)
Click on 'View Orders' / Click on Return in Right Side Menu and Fill
Details. Proceed with reason for return.
Step 2: Once your request is received, we will be responsible to pick
the item from you. We will initiate the refund or replacement process only if
the products are received by us in their original packaging with their seals,
labels and bar-codes intact.
Note: If it is a case of replacement, it is subject to the availability
of stock. In cases when a replacement may not be available, we will refund you
the full amount.
Returns will not be accepted under the following conditions:
1. If request is initiated after 15 days of order delivery
2. Product is used or altered
3. Product is damaged due to misuse/overuse by the customer
4. Returned attempted without original packaging including, price tags,
labels, original packing, freebies and 5. other accessories or if original
packaging is damaged
5. Serial Number is tampered
6. Defective products that are covered under Seller/Manufacturer
warranty
Categories not eligible for Return:
1. Personal care appliances cannot be returned due to hygiene issues
Consumables
2. Promotional products cannot be returned since they are available
during select promotions and ordered on demand
For questions regarding a particular item, you can read the product's
'description' on the Care Cosmetics Site for a more detailed return policy.
Please
note: For certain marketing campaigns or mega sale periods, special
return/exchange/refund rules may apply. Information regarding this is visible
on the promotion banner. For any clarification, please feel free to contact our
customer care.